VELORA BEAUTY COSMETICS

Shipping & Delivery Policy

Effective Date: October 11, 2026

At VELORA, we believe every beauty purchase should be a delightful experience. We are committed to delivering your favorite beauty and cosmetic products safely, efficiently, and with care.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

• Business days exclude weekends and public holidays.

• During sales, promotional events, or busy periods, processing may take longer.

• You will receive an order confirmation after placing your order.

• Every order is carefully checked and packaged before dispatch.

2. Shipping Destinations

VELORA currently offers shipping within the Netherlands.

Shipping to other European countries may be introduced in the future. Please check our website for the latest shipping destinations and availability.

3. Estimated Delivery Times

Estimated delivery times after dispatch are:

• Within the Netherlands: 1–3 business days.

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, and other unforeseen circumstances.

4. Shipping Fees

Shipping costs are calculated according to your delivery address, package size, and chosen shipping method.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

VELORA may offer free shipping or discounted delivery during selected promotions. Any conditions will be communicated at checkout.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Please ensure that your email address, telephone number, and delivery address are accurate so we can contact you about your shipment if necessary.

6. Delivery Issues

If your order is delayed beyond the estimated delivery period, please contact our customer support team with your order number.

If a package is confirmed lost or cannot be delivered, we will work with the shipping provider to determine the appropriate resolution.

Please ensure someone is available to receive your order when delivery is attempted.

7. Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains an incorrect item, or is missing a product, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number, photographs of the affected product and packaging where applicable, and a description of the issue.

Our team will review your report and help arrange an appropriate resolution, such as a replacement or refund.

This reporting period does not limit any mandatory rights you may have under applicable consumer protection law.

8. Changes and Cancellations

If you need to change your delivery address or cancel an order, contact us as soon as possible.

Once an order has been dispatched, changes may no longer be possible. However, your statutory cancellation and return rights remain unaffected.

Under applicable EU and Dutch consumer law, online purchases generally carry a 14-day withdrawal period after receipt of the goods, subject to legal exceptions. Certain sealed cosmetics or hygiene products may be excluded from withdrawal once unsealed, where the legal requirements for that exception are met.

9. Packaging and Product Care

We take care to package our beauty and cosmetic products appropriately to reduce the risk of leakage, breakage, and damage during transit.

We encourage customers to inspect their packages upon arrival and contact us promptly if there are any concerns.

10. Contact Us

For questions about shipping, tracking, or delivery, please contact our customer support team.

Brand: VELORA
Email: glowskinvelora@gmail.com
Website: skinglowvalora.com

Thank you for choosing VELORA. We appreciate your trust in our brand and look forward to making every order a beautiful experience.

VELORA — Your Beauty, Our Priority.